Little by little, you can build a functional relationship, for the sake of your sanity and career. Then, using tactics and phrases to match that type. The path to improving them starts with understanding why certain types of difficult people act the way they do. After all, they loom large in our lives and have a disproportionate impact on our experiences. Tending to our toughest work relationships is worth the trouble. These are lessons I’ve picked up from being a career coach, studying conflict, and spending the past couple years reading about behavioral science and interviewing researchers for a book. Change is possible, but the answer isn’t to suppress our emotions or hope the problem-person leaves. By difficult, I mean rude, unprofessional, or hostile: bad behavior that wears us down. Sign up for the Women at Work newsletter.Įmail us: GALLO: I’m AMY GALLO, and this is Getting Along, a series where I help a guest - and you and everyone else listening - learn to work with anyone, even difficult people. “ How to Navigate a Turf War at Work,” by Amy Gallo.“ How to Deal with a Passive-Aggressive Colleague,” by Amy Gallo.“ How to Handle Office Gossip … When It’s About You,” by Joseph Grenny.Getting Along: How to Work with Anyone (Even Difficult People) by Amy Gallo.By the end of the episode, Lynne has a clear way forward and knows what she needs to do to improve her working relationship and protect her career. In this episode, Amy Gallo talks with Lynne and recommends tactics for her to try. What should she do? What should you do if you find yourself in a similar situation? Lynne worries that the ongoing bad-mouthing and overstepping are damaging her reputation. When she raised these issues to him, he changed the subject. During their regular one-on-one meetings, he says everything’s fine, and he never mentions the work he’s doing that falls outside of his responsibilities. He’s also been criticizing her behind her back. Lynne has a colleague in a different department whose work is interdependent with hers, and he’s been surreptitiously encroaching on the scope of her role.
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